SUPPORT / ASSISTANCE

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Find answers about wallet connections, token swaps, bridges, fees, failed transactions and on-chain verification. ExoSwap never needs your seed phrase.

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My wallet connects but its balance is unavailable

Ensure the selected ExoSwap network matches the wallet network. A provider RPC may be slow or rate-limited. Refresh the page or reconnect your wallet; a missing balance must never be assumed to be zero. You can independently verify a wallet balance on the appropriate explorer.

Why can't I swap a token shown in Markets?

Global market rankings and tradable token contracts are different. Confirm the exact chain and smart-contract address, import the contract from the token selector, review the unverified-token warning, and request a live quote. Availability depends on real liquidity.

How do I verify a completed swap?

Open the transaction hash on the relevant explorer and verify that the transaction succeeded, the correct tokens moved and the destination address was correct. ExoSwap Analytics counts only transactions it can match against stored quotes and successful receipts.

Why is my bridge still pending?

A cross-chain route has separate origin and destination settlement. Origin confirmation does not guarantee destination completion. Review the upstream status and any recovery instructions. Never submit an unrelated transaction suggested by an unsolicited support message.

Who collects the 0.50% protocol fee?

When a supported route is accepted, the fee is assigned to the ExoSwap fee recipient disclosed in the transaction review. Network gas, aggregator fees and bridge fees may be additional. A liquidity pool's ordinary LP fee belongs to its position owner or governing protocol, not automatically to ExoSwap.

How can I request a token listing?

Submit the official application at /listing. Publication is subject to review. ExoSwap does not guarantee authenticity or future trading liquidity.


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ExoSwap representatives will never ask for a recovery phrase, private key, remote access to your device or an approval signature to solve a support ticket. Beware of impersonators.